EmiratesNBD
|Senior Manager – Cards Business and Acquisition
Dubai, Dubai, UAE
Summary
Led strategic cards acquisition and business development initiatives, driving significant market share growth and optimizing customer lifecycle management for EmiratesNBD.
Highlights
Spearheaded acquisition strategies across digital and non-digital channels, contributing to over 150% growth in customer acquisition.
Designed and executed high-impact digital and non-digital campaigns, significantly increasing market penetration and delivering measurable revenue growth for the institution.
Managed complex stakeholder engagements with internal and external partners, optimizing operational processes to enhance customer journey and streamline user acquisition.
Identified and secured new profitable partnerships, developing robust business cases that led to successful campaign initiatives and product launches.
Launched innovative incentive structures and tactical campaigns, successfully increasing portfolio spend and strengthening competitive market positioning.
Streamlined credit approval Turnaround Time (TAT) and processing efficiency by implementing well-defined credit policies and advanced scoring models.
Developed and delivered comprehensive training modules and digital presentations, empowering sales and distribution teams to effectively promote key product USPs.
Generated and monitored acquisition trend and sales MIS reports, providing critical insights to ensure business targets were consistently met.